Brian Combs

Online marketing pioneer Brian Combs talks the issues of the day.

Adorama

Customer Service Fail, Adorama (Now resolved)

with 4 comments

On May 15th, I placed an order for the equipment needed to attached my Nikon D200 to the Galileoscope I ordered the same day. I received an email two days later that the parts were backordered, but should be available in a couple of weeks. I wasn’t too worried about it, as the Galileoscope hadn’t even started shipping yet and I doubted I would receive it until sometime in July.

Yesterday, the Galileoscope arrived. I had not received the parts from Adorama yet, so I logged into my account to check the status. All it said was that it’s backordered as of May 17th. There was no projected ship date.

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Written by Brian Combs

July 22nd, 2009 at 11:02 am