So, Toys R Us has this neat functionality where a child can set up a wish list. My nephew set one up a few months ago, and it was very useful when deciding what to get him for Christmas.
I simply got on the Toys R Us website, put in his name and location, and up popped a list of everything he wanted. I picked out a couple of items and ordered them.
Except that this morning (four days after I had placed the order), I received an email from Toys R Us that one of the items I had ordered was not available. As a result, they cancelled that part of the order.
Ok, it would have been nice to have been given an option to back order the item, but it’s not that big of a deal. I can understand not wanting to deal with back orders during the busy Christmas season. I got back on his wish list and began looking for a replacement item to order.
Except that the item I had previously ordered was still there. And was listed as in stock.
But now the price had changed from $22.49 to $29.99.
It seems clear to me that what happened was that they weren’t able to get that item at the old price. Instead of honoring the sale, they just cancelled the item from my order.
Very slimy, in my opinion.
Feeling burned, I jumped on Amazon to see if they had it. Yep, and it was only $16.00.
Guess who got my order?
Guess who’s going to get my future orders?